Refund policy

Swirlz Refund Policy

At Swirlz , we want you to be completely satisfied with your purchase. If you’re not happy, we’re here to help with our simple and flexible refund policy.

1. Eligibility for Refunds

• Time Frame: Refund requests must be made within 30 days of receiving your order.

• Condition: Items must be unused, unwashed, and in their original condition with tags attached.

• Non-Refundable Items: Items marked “Final Sale” are not eligible for returns or refunds. This includes gift cards and personalized/customized orders.

2. Process for Refunds

• Return Authorization: To initiate a refund, please contact our customer service team at [insert email/phone] with your order number and reason for return.

• Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your return arrives safely.

• Approval & Processing: Once your return is received and inspected, we’ll notify you about the status of your refund. Approved refunds will be processed back to your original payment method within 5-7 business days.

3. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of receipt with details and photos, and we’ll work to resolve it promptly.

4. Exchanges

• We offer exchanges for size and color variations on select items. Please contact us to arrange an exchange within 30 days of receiving your order.

5. Refund Status

• If you haven’t received your refund within 7 business days of approval, please check with your bank as there might be processing delays. For further assistance, feel free to reach out to our support team.

Thank you for choosing Swirlz Clothing! We’re committed to making your shopping experience as enjoyable as possible.